Account Deletion

Version: v1.0-temp · Last updated: 13 July 2026 · Effective: from the date this version is published at cbtflow.com/legal/account-deletion

Clients

You can request deletion of your CBT Flow client account at any time:

• By email: write to privacy@cbtflow.com from your account email with the subject "Delete my account"; or
• In the app, where an account-deletion option is shown in your profile settings.

We verify your identity before any deletion is actioned. Deleting your account removes your sign-in and the data CBT Flow controls about your account. Your therapist's practice may be required to keep its own clinical records about your care (for example under health-record retention rules) — those records belong to the practice, and deletion requests about them are routed to the practice.

Therapists and practices

Workspace closure follows the export-then-delete lifecycle described in the Platform Terms and Data Processing Agreement: your workspace locks, you have 30 days to export your data (one extension of up to 30 days available free on request), and the workspace data is then deleted from active systems with an auditable confirmation. Email support@cbtflow.com to start closure.

Questions

privacy@cbtflow.com — identity is verified before any deletion is actioned.